Terms

Last updated 4 November 2026

These terms apply when you use Nollby Service: when you book a service, and when your business takes bookings through us. For businesses, the data processing agreement is part of these terms.

Who we are

Nollby Service is run by Nollby Group OÜ, a private limited company in Estonia. The same company runs Nollby Mat and Nollby Taxi.

When you book

Nollby Service is an intermediary. When you book, your contract is with the business, not with Nollby Service. The business sets its own prices, times and terms and receives the payment directly.

Before you book you see the price, the time and the business's cancellation terms. Some businesses confirm each booking first. Then you get their answer by email.

You pay online through Stripe, straight to the business, or at the appointment, as the business allows. Your card details never reach Nollby Service.

You don't need an account to book. Sign in later with the same email to see all your bookings under My bookings.

Cancelling

Cancel through the link in your confirmation email or under My bookings. Each business sets how long before the start you can cancel free of charge. If you cancel a confirmed booking later than that, the business keeps the deposit, if there is one. Anything else you paid online is refunded the way you paid. If the business cancels or turns down your booking, you get everything back.

Right of withdrawal

A service booked online is a distance contract with a 14-day right of withdrawal. If you ask for the work to be done within that period, the right ends once the service is carried out. To withdraw, cancel the booking or tell the business.

RUT and ROT

The price after deduction assumes you are entitled to it. If the Tax Agency refuses the deduction, you pay the difference to the business.

With RUT or ROT you give your personal identity number, and for ROT also the property designation or your housing association's details. The business needs them to claim the deduction from the Swedish Tax Agency. We encrypt the number, show it only to that business and delete it after 1 March the year after the booking.

Pay by card or Swish, not cash. The business claims the deduction and is responsible for the claim.

Reviews

Only clients can review a business: after a completed booking, once per booking, through the booking's own link. We show the rating and the text with the client's first name.

The business can reply in public, but it can't change or remove a review. We hide a review only if it breaks the law or isn't about the booking, for example if it insults someone or reveals other people's personal data. Hidden reviews don't count towards the rating.

To report a review or a business, use Report this business on the business's page, or email hej@nollby.com.

For businesses

When you create a business on Nollby Service, you enter an agreement with Nollby Group OÜ on these terms, including the data processing agreement. You confirm that you may act for the business. Nollby Service is for businesses, sole traders included.

We check each business before it shows in search. In Sweden we check the organisation number, the legal form and F-tax. If we turn a business down, we tell you why by email.

Price

You get 3 months free from the day your page goes live, that is, the first time you publish it. Publishing again doesn't restart them. No card is needed, and nothing is charged before the 3 months are up.

Then you choose a plan. The plans differ only in how many staff can take bookings: Solo (1), Team (up to 5) and Business (up to 15). Every feature is on every plan. During the 3 free months you can have up to 5. For more than 15, ask us.

In Sweden the plans cost kr 99, kr 249 and kr 499 a month, excl. VAT. Paying yearly costs 10 months: two months free. Prices for other countries are on the pricing page.

The first 1,000 businesses that pay keep their price for 24 months from their first payment.

If you haven't chosen a plan when the 3 months are up, online booking turns off and your business no longer shows in search. Your page and your data stay, and you can choose a plan at any time.

No commission on your bookings. Card fees for online payments go straight to Stripe, and Nollby Service takes no part of them. Paying on site costs nothing.

Payments

Online payments go through your own Stripe account, straight to you. Stripe's terms apply between you and Stripe, and Stripe takes its fees from you directly. When a booking is cancelled, the app refunds online payments through your Stripe account, following your cancellation terms.

You pay for your plan through Stripe too. See and change it under Payments and plan in the app.

Cancelling and ending

There is no lock-in. Cancel your plan whenever you like under Payments and plan. It runs to the end of the period you have paid for, a month or a year, and then stops. Online booking then turns off, as above.

To close your business account and have its data deleted, email hej@nollby.com. Export your bookings and clients first. The data processing agreement says what happens to your clients' data.

We can stop showing a business, or end the agreement, if the business breaks these terms or the law, or puts clients at risk. We tell you why by email. Before we end the agreement we give you 30 days' notice, unless the law requires us to act sooner or the breach is serious or repeated.

Your responsibilities as a business

• Keep your page correct: prices, times, services and company details.
• Keep your agreements with your clients and follow consumer law, including the right of withdrawal.
• Handle your RUT and ROT claims, your F-tax and your bookkeeping.
• Use your clients' personal data only for your bookings and your business. You are its controller.

Reviews and ranking

Clients review you after completed bookings, as described above. You can reply in public. If a review breaks the rules, email us.

How we order search results is described under How we rank. The plan you pay for never affects ranking.

Personal data

We process your clients' personal data on your behalf, as your processor, under the data processing agreement. How we handle personal data ourselves is in the privacy policy.

Changes to these terms

We may change these terms. We email businesses at least 15 days before a change takes effect. If you don't accept it, you can cancel your plan before then. The date at the top shows the latest version.

Questions

Email hej@nollby.com or call +46 72 013 14 76.